Privacy Policy
In compliance with the obligations arising from EU Regulation 679/2016 (GDPR) and Legislative Decree 196/2003 (Privacy Code), this website respects and protects the privacy of users, straining not to harm their rights.
This section describes how to manage the personal data of users who consult the website or contact Experta srl by telephone through the Company switchboard. Any eventual recording of phone calls aims at checking the quality of the customer assistance service.
Information concerning the processing of users’ personal data can be accessed at the following address: “www.expertaitalia.com”, which corresponds to the homepage of the official website. The data will only be kept for the time necessary to manage the purposes of the processing that justify their collection.
DATA CONTROLLER, DATA PROTECTION OFFICER AND DATA PROCESSORS
The Data Controller of personal data processing is Experta srl, with registered office in Peschiera Borromeo (MI), via Giuseppe Di Vittorio, 61, 20068.
Users can contact the Data Protection Officer (DPO) at: privacy@expertaitalia.com.
The collected data may be communicated to the persons in charge of the technical management of website and of Company’s information systems, as well as to persons in charge of backing up and storing the data.
The Data Controller can process the data directly, through his own authorized employees, or by referring to external collaborators, who, in this case, qualify as Data Processors.
The updated list of Data Processors is made available by the Data Controller upon request.
PERSONAL DATA COLLECTED
Browsing data
Referring to what will be said below for cookies, the Data Controller informs that the computer systems and the software procedures used to operate within the website acquire, during their operation, some personal data whose transmission is implicit. Such information is not collected to be associated with interested parties, but, by its very nature, could, through processing and association with data held by third parties, allow users to be identified (e.g. IP addresses or domain names of the computers used by users who connected to the website, etc.). These data are used in order to obtain information on the use of the website and on the preferences expressed by the user in the context of surfing the net and to check its correct functioning.
Data provided voluntarily by the user
Alongside what is specified for navigation data, the website may collect other personal data in case of voluntary use of services by users (e.g. forms or requests for receiving information or other communications, etc.), which will be used exclusively for the provision of the requested service. Failure to provide the aforementioned data may make it impossible to provide the requested service.
The provision of personal data through telephonic contact is optional and any refusal to communicate the data required involves the renunciation of using the assistance service.
PURPOSE AND LEGAL BASIS OF DATA PROCESSING; RETENTION PERIOD
This website processes data mainly on the basis of users’ consent. The Company may use the collected data for the following purposes:
– to respond to requests for information and/or clarifications sent by the user or in the case of contact through the Company’s switchboard. The legal basis of this processing is the need to execute a request from the interested party. The data retention period is equal to the time necessary to process your request;
– to prevent or control illegal conducts or to protect and enforce the rights of the Company. The legal basis of this treatment is the legitimate interest of the Data Controller. The data retention period is equal to the time necessary to assert the rights of the Company from the moment it becomes aware of the offense or its potential commission;
– for marketing purposes. Under users’ consent, the Company may contact the latter by email, telephone or other means, with commercial communications or newsletters concerning events, initiatives, products and programmed services. The legal basis for this processing is explicit consent. The data retention period is 24 months since when the consent has been given.
PROCESSING METHOD
Personal data are processed with automated tools for the time strictly necessary to achieve the purposes for which they were collected.
Specific and suitable security measures are adopted to prevent the loss of personal data processed to avoid any illegal or incorrect use of the personal data, as well as to prevent unauthorized accesses.
PLACE OF DATA PROCESSING
The processing of personal data connected to web services provided by this website or subject to recording of telephone calls received through the Company’s switchboard takes place at the Company’s headquarters and is managed by the staff of the Office in charge of processing, or by external consultants.
TRANSFER TO THIRD PARTIES
No personal data deriving from the use of the web service is communicated to third parties or disclosed publicly.
The personal data provided by users who submit requests via the web relating to the sending of information material are only used to perform the service or provision requested and are disclosed to third parties only if such disclosure is necessary for the purpose. In the latter case, these subjects only come into possession of the data necessary for the performance of their functions and may use them only in order to perform such services on behalf of the Company or to comply with the law.
SECURITY MEASURES
The Company adopts suitable security measures to protect the personal data collected. The standard security measures used depend on the type of data processed and meet the requirements of the law and industry best practices.
The personal data provided as part of a possible recording of telephone calls received through the Company’s switchboard will be processed in compliance with the security measures aimed at guaranteeing the confidentiality of the data. The data collected will in no way be disclosed to third parties and will be kept for the time necessary to pursue the aforementioned purposes.
RIGHTS OF THE INTERESTED PARTIES
Interested parties have the right to be informed about the processing of data concerning them and the right to access the data at any time and to request its updating, integration and correction.
Where the conditions provided by the law are met, the interested party can also enforce the right to have the data deleted, to the transformation into anonymous form, to limit their processing, to their portability, to oppose to the processing, not to be subjected to decisions based solely on automated processing.
If the interested party considers his rights to be infringed, he can protect himself by submitting a complaint to the Italian Data Protection Authority.
For the exercise of his rights, as well as for more detailed information about the subjects or categories of subjects to whom the data are communicated or who become aware of it as managers or agents, the interested party may contact the Data Controller or the Data Protection Officer at the address: privacy@expertaitalia.com.
COOKIES
This website uses cookies, which are text files that are recorded on the user’s terminal or that allow access to information on the user’s terminal. While browsing the website, users can also receive, on his terminal, cookies sent from different websites or web servers (so-called “third parties”), on which some elements (e.g. images, sounds, specific links of referral, etc.) on the website that he is visiting may reside.
Cookies allow information on visitor preferences to be stored. They are used in order to verify the correct functioning of the website and to improve its functionality by customizing the content of the pages based on the type of browser used, or to simplify navigation by automating the procedures and, lastly for the analysis of website use by visitors.
Users can refuse the use of cookies and, at any time, can revoke the consent previously provided. Since cookies are connected to the browser used, they can be disabled directly from the browser, thus refusing/revoking consent to the use of the cookies themselves.
In particular, the website can use the following categories of cookies:
Technical (or navigation) cookies, which contribute to the functioning of the site, for example to allow users to navigate between pages and access the reserved area of the Company’s website; the legal basis of the processing underlying the use of these cookies is the Company’s interest in providing efficient services; the retention period of these cookies starts from the date of first access to the site until they are disabled;
Functional cookies, which allow users to activate specific website features and store users’ preferences in order to improve the browsing experience of visitors; the legal basis of the processing underlying the use of these cookies is the Company’s interest in providing efficient services; the retention period of these cookies starts from the date they are enabled on the website until they are disabled. The user can accept and disable − at will − these cookies from the cookie management tool;
Analytical cookies, which allow the acquisition of statistical information in aggregate and anonymous form, in relation to the navigation methods; the legal basis of the processing underlying the use of these cookies is the Company’s interest in providing efficient services; the retention period of these cookies starts from the date they are enabled on the site until they are disabled. The user can accept and disable − at will − these cookies from the cookie management tool.
THIRD PARTY COOKIES
PLUGIN SOCIAL NETWORK
This website provides plugins and/or buttons in order to allow easy sharing of content on your favorite social networks.
In the case of access to a social network, it is possible that the latter adds to the user’s profile information relating to the visit made to the Company’s website and collects traffic data, in particular if the user is connected at the time of the visit or if recently browsed one of the websites containing social plugins.
The collection and use of information by these third parties are governed by their respective privacy policies, to which please refer.