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Need more information about a claim? Have useful information about your claim, or want to speak to our loss adjusters? Contact us: we’ll be glad to give you full support.

Need more information about a claim? Have useful information about your claim, or want to speak to our loss adjusters? Contact us: we’ll be glad to give you full support.


How does a direct damage repair work?

“Direct repair” is a service that Experta provides on behalf of insurance companies that offer this option to their customers. It consists having the damage repaired instead of receiving a monetary compensation. By choosing direct repair as a form of indemnity, the damage will be repaired by an contractor of A&A’s network, in an optimal manner and timeframe, with the following advantages:


  1. The zeroing of the policy deductibles
  2. A turnkey repair without advance payment
  3. No difference between the cost of the repair and the amount indemnified
  4. 2-year warranty on the repair work carried out
  5. A control room that coordinates all repair work
Who carries out the direct repair?

The direct repair is carried out by contractors that are part of the national network of repairers of Experta, which intervene according to the type of damaged property and geographical location. All our repair technicians have proven experience and have been carefully selected by Experta to offer the best service to the insured. The repair comes with a 2 year guarantee on the work carried out. You will then be able to review the repairers, providing us with valuable feedback.

What guarantees do I have on direct repair?

You will get a 2 year guarantee on each direct repair intervention, as accorded by the law.

Who will come on-site to verify the damage?

The verification of the damage on site is carried out by the technical specialists of the Experta network, professionals with extensive experience, with the know-how and tools necessary to document the damage in order to make a correct assessment. The technician in charge of the inspection has no competence on the indemnifiability or non indemnifiability of the damage.

If I need it, can I rely on your specialized technicians for the repair?

Certainly, our technicians can intervene from the moment the claim is opened. The repair, where technically possible and economically convenient, can be carried out at the expense of the company for the damages that fall within the coverage of the policy.

How can I get in touch and send my documents?

Reach us here, via email, live chat or phone: we’ll be in touch soon.
Check our Contacts page for all necessary information.
If you need to arrange an appointment, speak to the loss adjuster in charge of your claim or just provide information or documentation, please always specify the reference number of your case.

What are the deductible and the percentage excess?

They are the part of the damage which, by contract, remains at the charge of the policyholder: the deductible is expressed in absolute value, while the percentage excess is expressed as a percentage of the ascertained value of the damage. The application of a deductible and/or a percentage excess as a reduction of the indemnity does not depend on the discretion of the expert, but is regulated by the undersigned policy.

What is a video survey?

The video survey is a remote inspection carried out by our experts through the smartphone of policyholders. Thanks to this method, it is possible to make a highly rapid survey with no discomfort for the beneficiary, who will remain free from making a physical appointment with the technician onsite.

How is a video survey carried out?

In order to use the service of video survey it is necessary to have a smartphone with a camera, and a fully charged battery and a stable internet connection. For the connection it will be sufficient to click on the link that will be sent and then follow the simple instructions of the adjuster for the acquisition of the photographic documentation. Our app guarantees the correct geolocation and fulfill every requirement regarding privacy; no operation can be performed without the authorization of the policyholder. The video call allows for the participation of other parties if requested, for example the agent, the broker or the administrator of the condominium.