Solutions for brokers

Home 5 Our services 5 Solutions 5 Solutions for brokers

Solutions for brokers

At the side of brokers at the time of the claim: for damage assessment, consultancy and with all our services. We work together to safeguard the value of the client through clear, transparent and multi-channel communication.

We stand out for

Capillary presence throughout the country
Technical Direction for complex claims, contractual expertises, ATP and CTU consultations and the correct reservation of claims
Constant quality control for all types of claims
Consultancy on post-claim related activities
Rapidity of intervention

Digital systems for damage assessment

We use digital tools for damage assessment that allow us to carry out a virtual inspection through a smartphone, in close collaboration with the policyholder and the broker. The tool allows a good documentation of the damage while respecting the rules of privacy and at the same time frees the policyholder and his broker from the constraints of time and travel.

Multichannel communication

We communicate with brokers and insured parties with clarity and transparency, using the communication channels most convenient to them. We want to facilitate the communication as much as possible in order to simplify the management of the claim and for a continuous update on the claim.

Direct damage repair

Thanks to our network of technicians, we can offer damage repair as an alternative form of compensation. No outlay of money for the insured and a professional damage repair, superised and coordinated by our repai management team.

Every kind of damage, everywhere in Italy, every kind of service

We have a capillary presence on the territory, with our full range of services for mass claims but also for large and complex claims, with our in-depth expertise on renewable energy plants and cyber damages. A unique and specialized support for our customers.

Any kind of damage, anywhere in Italy, any kind of service

We are present on the territory with a high capillarity, with our whole range of services for mass claims but also for large and complex claims, with our in-depth expertise on renewable energy plants and cyber damages. A unique and specialized support for our customers.

Third Party Administration

We provide outsourcing services for claims handling, on specific projects or in case of claims surges. We are specialists of Self-Insured Retention (S.I.R.) claims and a trusted partner for the companies already using this service. We are working on the base of shared Key Performance Indicators (KPI). We setup dedicated teams and customized processes for each client and provide a customized periodic reporting.

A network of consultants and specialists

We routinely work with a network of consultants and specialists from a variety of fields; their expertise is available to our clients for technical support and advisory activities in all areas, from pre-damage risk-assessment to post-damage interventions.

FAQ: Solutions for brokers

How is a video survey carried out?

In order to use the service of video survey it is necessary to have a smartphone with a camera, a fully charged battery and a stable internet connection. For the connection it will be sufficient to click on the link that will be sent and then follow the simple instructions of the expert for the acquisition of photographic documentation.

The app we are using guarantees the correct geolocation and the fulfillment of every privacy requirement; no operation can be performed without the authorization of the policyholder. Other parties can also join simultaneously the video call if requested, for example the broker or the administrator of the condominium.

Who intervenes at the premises of the policyholder to verify the damage?

The verification of the damage on site is carried out by a technical specialist of the Experta network, professionals with extensive experience, with the know-how and tools necessary to document the damage in order to make a correct assessment of the damage. The technician in charge of the inspection has no competence on the indemnifiability or non indemnifiability of the damage.